Troy Judd

Chief Executive Officer

Troy Judd was named Chief Executive Officer of Valley TeleCom Group (VTG) in 2023. His career with Valley started more than two decades ago as a staff accountant and his career progression led him to serve as CFO for over 18 years. With his new role as CEO, Troy is focusing on the operations side of the cooperative. This includes engineering, construction, installation, IT system administration, human resources, and marketing. Before joining VTG, Troy was employed with the telecommunications division of the auditing firm Bolinger, Segars, Gilbert & Moss. Troy has an accounting degree from Western NM University, Silver City NM.

Kristi Lee

Chief Strategy Officer

Kristi Lee has been employed with the organization for her entire career. Kristi’s experience in the telecommunications industry spans customer service, billing, accounting, and operations. Kristi was appointed to the position of Chief Strategy Officer in 2024. Previously Kristi has served in several executive roles including Chief Financial Officer, Chief Operations Officer, and Chief Information Officer. She has served VTG as an executive officer for three decades. Kristi has been actively involved in regulatory decision making and her previous experience with accounting, billing, and plant operations within the company will help VTG meet the needs of the CSO position. Kristi's puts VTG in a solid position to handle all current and upcoming regulatory and public demands.

Tim Bowlby

Director of Finance

Tim Bowlby joins the executive team as Director of Finance, bringing a strong background in management and technology, as well as a recently completed MBA from Grand Canyon University. With experience supervising Network Engineering, Internet Support, and IT departments, Tim is skilled in organizing teams and driving projects to completion. In his new role, he will oversee Accounting, Billing, and Regulatory Operations, leveraging is operational expertise and advanced education to support Valley's financial and regulatory objectives.

Lana Estes

Director of Customer Experience

Lana Estes brings over 25 years of dedicated service to Valley TeleCom Group, where she has led teams across Customer Operations, Service Center, Business Sales, Marketing, and Customer Relations. In her new role as Director of Customer Experience, Lana will continue to lead both customer and employee experience initiatives, overseeing Marketing, Customer Relations, Business Sales/Managed IT Services, and Human Resources. Known for her commitment to seamless service and team development, Lana's leadership ensures a unified approach to satisfaction for both customers and employees.

Shane Thompson

Director of Operations

Shane Thompson brings his expertise in Construction and OSP Engineering spanning multiple decades, including 19 years as OSP engineering supervisor, to his leadership role at Valley TeleCom Group. Shane oversees all aspects of OSP Engineering and Construction, leveraging his deep technical and operational insight to guide network expansion and modernization efforts. Known for his hands-on approach and commitment to quality, Shane ensures Valley's infrastructure projects are executed efficiently, safely and to the highest standards.

Pearl Fuentes

Director of Support Services

Pearl Fuentes has two decades of experience in Service Center, Broadband Support, Customer Service, and Billing/Regulatory Operations, including 12 years in supervisory roles, to her leadership of Valley TeleCom Group's new division. Pearl oversees Installation/Repair and Support Services, leveraging her deep expertise in customer relations, regulatory oversight, and process management to strengthen communication, improve scheduling efficiency, and streamline the overall customer support process. Known for her adaptability, collaborative leadership, and commitment to both customer and employee satisfaction, Pearl is dedicated to guiding her teams through change and supporting Valley's mission to deliver exceptional service.

Executive Team Valley TeleCom Group

Valley TeleCom Executive Team