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Long Distance Carrier Issues

 

Customer Survey Winners 

 

Pause, Rewind and Fast Forward Live TV.

  • Using your DVR (Digital Video Recorder) during live TV is easy and intuitive. Pause, rewind, play and fast forward while watching any program. Watch this short tutorial video to find out how (click on the link below).

              "Using Your DVR Part 1 - Live TV" 

 

Record and Playback All Your Favorite Shows and Movies 

  • Record your favorite shows and movies so you can watch them any time you want. Great for a busy schedule or on the go lifestyle. Watch this tutorial video to find out how to get the most out of your DVR experience. (click on the link below).

              "Using Your DVR Part 2 - Recording & Playback"

Click Here For All Our Video Tutorials

 

To report line trouble, check on the status of existing service orders, or inquire about construction regarding your new service, please call the Service Center (listed below).

 

To report problems with TV, Dialup, DSL or Wireless Internet service or Email, please call the Technical Support line (listed below).

 

VTC Headquarters
1-800-421-5711
Monday-Friday 8 AM - 5 PM
752 E. Maley
PO Box 970
Willcox, AZ 85644


Service Center
1-800-400-1273 or
611 for subscribers within the serving areas of Valley Telephone Cooperative and Copper Valley Telephone
Technical Support
1-877-882-6386
Monday-Friday 8 AM - 6 PM
support@vtc.net
Animas
1-800-421-5711
Monday-Friday 7:30 AM - 4 PM
Corner of Hwys 338 & 9
PO Box 529
Animas, NM 88020
Clifton
1-800-421-5711
Monday-Friday 8 AM - 5 PM
490 N. Coronado Blvd.
Clifton, AZ 85533
Safford
1-800-421-5711
Monday-Friday 8 AM - 5 PM
1450 Thatcher Blvd.
Safford, AZ 85546

Frequently Asked Questions

Many issues and can be resolved here on our FAQ page.
 

To report problems with or to ask questions about this Website, please email the webmaster@vtc.net. For customer service, technical support, or other issues, please contact one of the offices listed above.

 

Send Us a Quick Pay Form and Never Miss a VTC Payment!
English PDF Download
Spanish PDF Download

 

Check your connectivity as a Valley TeleCom Group subscriber with our Speed Test 

 Valley TeleCom Group Business Terms and Conditions

Look here for the complete text of the Business Terms and Conditions.

 

Valley TeleCom Group Summary of Residential Services Subscriber Agreement.


Battery back-up disclosure for fiber optics telephone customers.

 

Valley Connections, L.L.C. Network Openness Policy

In order to ensure that broadband networks are widely deployed, open, affordable and accessible to all consumers, Valley Connections, L.L.C. adopts the following FCC Internet Policy Statement principles:

  • To encourage broadband deployment and preserve and promote the open and interconnected nature of public Internet, consumers are entitled to access the lawful Internet content of their choice.
  • To encourage broadband deployment and preserve and promote the open and interconnected nature of public Internet, consumers are entitled to run applications and use services of their choice, subject to the needs of law enforcement.
  • To encourage broadband deployment and preserve and promote the open and interconnected nature of public Internet, consumers are entitled to connect their choice of legal devices that do not harm the network.
  • To encourage broadband deployment and preserve and promote the open and interconnected nature of public Internet, consumers are entitled to competition among network providers, application and service providers and content providers.

 

CLEC Terms and Conditions (Willcox and Safford)

Look here for the complete text of the CLEC Terms and Conditions. 

 

Acceptable Use Policy

Read the Acceptable Use Policy for your VTG Internet access  

 

Valley Privacy Policy

 

Statement of Non-Discrimination

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