Important Information for you to know

Current Disruptions

We are aware of a current service interruption affecting some of our customers in the Safford/Thatcher area. Our technical teams are actively investigating the issue. We appreciate your patience and will provide updates as they become available. Thank you for bearing with us 

If you are experiencing issues with your service, please reach out to us at 1-877-882-6386.

Planned Maintenance

As part of our ongoing Geo-Redundancy Project, we will be performing configuration updates to select equipment ports. The initial maintenance window is scheduled to begin at 11:30 PM on November 3rd and conclude at 2:00 AM on November 4th. In consideration of the upcoming holiday on November 11th and our employee event on November 14th, the final phase of this maintenance activity is planned for November 17th and 18th. We appreciate your understanding as we complete these critical infrastructure enhancements to support improved system resilience and operational continuity.

Thinking About Digging? Check in with Arizona811 or NM811 first.

Call 811 in either Arizona or New Mexico (depending on your location).

Click Here to go to the Arizona811 website.
Click Here to go to the NM811 website.

 

 

FCC 988 TEN-DIGIT DIALING

Ten-digit dialing will soon be required nationwide in response to the Federal Communications Commission (FCC) adoption of 988 as a new three-digit number to be used to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Click Here to learn more.

 

 

Federal Transparency in Coverage Rule.

The following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data

Important note: Each of the JSON files accessible may be as large as one Terabyte (TB) in file size, which has significant system requirements for use. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.

JSON File Download Link
 

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