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Important Battery Backup Info

The fiber optic technology used to provide your residential internet service included a backup battery to continue phone service functioning during a power outage. Since you do not receive telephone service, that backup battery is no longer helpful for your services.

Your battery is now out of date and must be removed in order to prevent damage to the unit or your home. If it is not removed, the outdated battery can swell and leak acid or cause other damage. It is urgent that you contact our friendly staff at (800) 421-5711 right away so we can schedule the free removal of your outdated battery. It is crucial that we remove the existing unit and install an AC power supply in its place to power the equipment at your residence. This will be done free of charge when you call us to schedule this service.

This year we have made several attempts by phone and in person to contact you to schedule replacement of the battery with a different power supply. However, after February 1, 2019, Valley Telecom Group will no longer be liable for the battery or any damage it may cause.

If you have questions, please call us or stop by any of our four offices and we will gladly assist you. Thank you for being a Valley TeleCom Group customer. We value your business and look forward to continuing to serve you in the future. 

 

NOTICE OF PROPOSED AMENDMENTS TO THE ARIZONA UNIVERSAL SERVICE FUND & PROPOSED SURCHARGE INCREASE

DOCKET NO. RT-00000H-97-0137

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