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Acceptable Use Policy

Our Acceptable Use Policy (AUP) is meant to help protect you, our customer, and the Internet community, from irresponsible and/or illegal activities. As good net citizens, we prohibit the impersonation of others, unsolicited commercial appeals, and any disruption of Internet services. Examples of such activities are given below. These examples are in no way the only prohibited activities, and Valley Telecom Internet will be the sole judge of whether any activity is acceptable.

5. General

Impersonation

Attempting to impersonate any person, using forged headers or other identifying information is prohibited. The use of anonymous remailers and nicknames does not constitute impersonation, except as provided by law.

Network Unfriendly Activity

Activities which adversely affect the ability of other people or systems to use Valley Telecom Internet services or the Internet is prohibited.

Privacy Violations

Attempts, whether successful or not, to gain access to any computer system, or customer's data, without consent is prohibited. This prohibition includes any conduct that violates privacy, publicity, or other personal rights of others and any attempt, either illegally or without authorization, to access computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's or entity?s system (often known as "hacking"). This prohibition also includes engaging in any activity that might be used as a precursor to an attempted system penetration (that is, port scan, stealth scan, or other information gathering activity).

Login Accounts

When a login account is issued to a user the user is responsible for who accesses Valley Telecom Internet's services with that account. A login account is a single use account meaning only one connection can be made to Valley Telecom Internet's services with that account. Other services are available if more than one connection is needed. When a logon account is found to be logged into our services more than once, the account will be disconnected and a warning will be issued. If repeated warnings are issued the account will be terminated.

Unlimited Dial-In Access

Unlimited access accounts are not dedicated services. The $19.95 charge is for the ability to access the Internet in eight-hour sessions at any time but not continuously. Any login exceeding eight hours on one session must disconnect and remain off for at least one hour. This allows all other customers fair access to the service.

Financial

Sharing Unlimited accounts with anyone other than immediate family members, or re-selling service without express written consent from Valley Telephone Internet, or offering any public information service, such as running a Web server or FTP server, is prohibited. Using programs to defeat system timers limiting inactivity is prohibited. Untimely payment of any and all amounts due will result in account termination. Failing to log off when not at your computer can result in account suspension.

Excessive Bandwidth or Disk Utilization

Valley Telecom Internet account descriptions specify limits on bandwidth and disk utilization. Use in excess of those limits is not permitted. The total number of bytes transferred from the account?s Web and FTP space determines bandwidth utilization. The total number of bytes required to store an account?s Web, FTP and mail data determines disk utilization. In the event Valley Telecom Internet determines that an account is exceeding these limits, the account owner will be notified by e-mail. If the excess use continues for more than 48 hours after such notification, the owner may be requested to upgrade the account's service agreement, or to modify the activity creating the excess use. If excessive bandwidth or disk space utilization is determined to adversely affect Valley Telecom Internet's ability to provide service, immediate action will be taken. The account owner will be notified by e-mail as soon as practicable.

Privacy

It may be necessary for Valley Telecom Internet employees to examine system accounting logs and other records to resolve system problems. Valley Telecom Internet reserves the right to access an account's mailbox and other data to resolve system problems. In addition, Valley Telecom Internet will cooperate with appropriate legal authorities in investigating claims of illegal activity, including, but not limited to, illegal transfer or use of copyrighted material, postings or e-mail containing threats of violence, or other illegal activity. Valley Telecom Internet makes no guarantee and assumes no liability for the security of any data on any server, including "secure servers." Our customers are reminded that no computer system should be considered invulnerable to attack. E-mail may pass through many computers on the way to its destination, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method.

Additional Information

The document provides a general understanding of Valley Telecom Internet's policy of the acceptable uses of Valley Telecom Internet's systems and services. Common sense and judgment are a necessary part of any system of rules, and this document is no exception. Of course, flagrant or repeated violations of this policy are viewed in a very different light than minor infractions. Protection of our customers and our resources, the ability to provide quality service to our subscribers, conformance with existing law and the protection of our reputation as a service provider are all contributing factors to decisions on violations of this policy. It is our intention to offer our customers access to everything the Internet has to offer, with minimal or no interference. Our belief in Freedom of Speech is a firm commitment to our customers. You should remember, though, that Free Speech does not include the right to shout "Fire" in a crowded theater. By the same token, certain activities are considered inappropriate by the Internet community at large and cannot be permitted under the guise of "Free Speech." Valley Telecom Internet does not censor the content of any newsgroups. We believe such choices should be left to the individual. We do advise our users that tools, such as Surfwatch, are available to screen an account's access to newsgroups you might consider offensive. It is the account owner's responsibility to make use of such tools if desired. Valley Telecom Internet does not monitor the activity of accounts except for measurements of system usage and for billing purposes. However, if we become aware of inappropriate use of Valley Telecom Internet services, we will respond. If a Valley Telecom Internet account is used to violate this policy, we reserve the right to terminate the account without notice. Our preferred course of action would be to advise the account owner of the problem and how to correct it. However, flagrant violations of this policy, or any Valley Telecom Internet policy, or the law, will result in immediate termination of the account. In the event that an account is temporarily inactivated as a result of any prohibited activities, nonpayment of amounts due, or any other reason, the account may be subject to reactivation charges and/or deposit requirements to be determined by Valley Telecom Internet. Prepaid billed charges will not be refunded for termination of service prior to the end of your billing cycle.

Commerce on the Internet

The Internet can be a very valuable business tool when used properly and can reflect poorly upon a business when used improperly.

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  1. E-Mail
    • Valley Telecom Virus Filtration Service
    • Commercial E-Mail
    • Spamming
    • Harassment
  2. Usenet News
    • Newsgroup Spamming
    • Off-Topic or Inappropriate Posting
  3. Internet Relay Chat (IRC)
  4. Destructive and Illegal Activities
    • Distribution of Internet Viruses, Worms, Trojan Horses,
      or Other Destructive Activities
    • Illegal Activities
  5. General
    • Impersonation
    • Network Unfriendly Activity
    • Privacy Violations
    • Login Accounts
    • Unlimited Dial-In Access
    • Financial
    • Excessive Bandwidth or Disk Utilization
    • Privacy
    • Additional Information
    • Commerce on the Internet
  6. Valley Telecom Internet Operating Rules
    • Copyrighted Material
    • Public Domain Material
    • Content and Uses of the Service
    • Editing and Deleting Content
    • Service Termination
    • Indemnification
  7. Printable Copy 

 

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